1. Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Duration & Charges

We currently offer shipping across Pakistan with the following estimated delivery times:

• Standard Shipping: 3-5 business days
• Express Shipping: 1-3 business days (if applicable)

Shipping charges may vary based on the delivery location and order weight. Final charges will be calculated at checkout.

3. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.

4. Cash on Delivery (COD)

• Cash on Delivery (COD) is available in major cities.
• Customers must have the exact amount ready at the time of delivery.

5. Shipping Restrictions

• We currently only ship within Pakistan.
• We do not deliver to PO Boxes or restricted areas.

6. Delayed or Lost Shipments

• If your order is delayed beyond the estimated delivery time, please contact our customer support at grapespk@hotmail.com

7. Address Changes & Order Modifications

• Any modifications to shipping details must be requested within 12 hours of placing the order.
• Once the order is shipped, we cannot change the shipping address.

8. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please notify us within 24 hours with images at grapespk@hotmail.com.
• We will arrange a replacement or refund as per our Return Policy.

For any further questions, feel free to contact us at grapespk@hotmail.com.